About PoliDirect
PoliDirect provides specialized medical care at over 15 locations throughout the Netherlands. Our care is almost always covered by your health insurance, just like in the hospital. However, you do need a referral for this. Choose from our range of services and find a clinic near you.
Wish to make an appointment?
Do you wish to make or change an appointment? Do you have a question, complaint or wish to give a compliment?
Fill out the contact form below and we will contact you within 24 hours on working days.
To cancel your appointment call us at 088-8884555. Working hours are 8:00-10:30 and 15:00-17:00 on weekdays. You might be charged for not cancelling on time.
Frequently Asked Questions
Have you checked if your question is listed below? Click on the question to read the answer.
We aim to contact you within 3 working days, but due to high demand, this might not always be possible
The duration of the review depends on the clinic’s workload. It might also be the case that we need to request reports or permissions from another healthcare provider where you are known. This can cause a delay in the nurse reviewing your intake.
You can request a repeat prescription by filling out the contactform. Your request will be forwarded to the appropriate clinic. In some cases, your general practitioner might be able to prescribe the medication. If the last consultation was a too long ago, a new consultation with the doctor might be scheduled.
Your consultation with the doctor is processed administratively later in the day or the next day. Therefore, if you go to the pharmacy immediately after your appointment, the prescription might not have arrived yet.
If the questionnaire disappears after you click “send,” it has been successfully sent. The questionnaire will then automatically be added to your file.
If the current date was agreed upon, you can assume you will be called today. Please note that the doctor might call you up until 6:00 PM, even if the clinic itself is no longer reachable.
Through this link https://polidirect.nl/zorgkosten-en-vergoeding/ (only in Dutch at the moment), you can check for yourself whether there is a contract between your insurer and PoliDirect. You can also read what happens if this is not the case.
Questions about your medication will be answered by the nurse. In most cases, discontinuing or interrupting the medication will be discussed with you after reviewing your (online) intake.
Besides the online intake, there are two other options: a telephone intake or an intake at the clinic location.
When you call back after a missed call, you will speak to a client service employee. The nurse might not be immediately available, but they will call you back as soon as possible.
Attached you will find a letter with step-by-step instructions for paying your invoice.
To request your original invoice, you can email pt@polidirect.nl.
You can only arrange a payment plan for the deductible amount you owe to PoliDirect.
An identification document, your insurance proof (insurance card), and a possible AMO (Current Medication Overview).
Your questionnaire is now with the nurse for review.
There should be 2 days between the flu shot/corona vaccination and the colo/gastro/procedure. This does not apply for a consultation only, then you may come as usual.
Fill in the contact form, and we will contact you again.
Fill in the contact form, and we will contact you. For more information about PoliDirect’s complaint policy, visit the Complaints page.
Please fill in the form above. We are here to help.
Contact by phone
If you wish to make, change or cancel an appointment by phone, call us at 088-8884555. Working hours are 8:00-10:30 and 15:00-17:00 on weekdays. Please have your BSN number (Social Security Number) ready.
Please note that there are long waiting times on the phone due to high demand. We recommend filling out the contact form.
