Issues & Areas for Improvement
Do You Have an Issue or an Area for Improvement?
At PoliDirect, we do everything we can to make your visit as pleasant as possible. We work according to established procedures and quality standards to ensure consistent, safe, and high-quality care for all our patients.
However, there may be occasions when your experience does not meet your expectations, something does not go as planned, or you identify an area where we can improve. We value your feedback and encourage you to share any issues or areas for improvement with us by completing the form below.
Once we receive your submission, we will contact you as soon as possible to discuss the matter and work together towards an appropriate solution.
Would you like to submit an issue or area for improvement? Please click this link: Issues & Improvements form
What Happens to Your Feedback?
Depending on the nature of the issue or area for improvement, your feedback may be reviewed by the staff member(s) involved, their manager, or the treating physician. We are committed to listening carefully and addressing your concerns in a fair and respectful manner.
Where appropriate, feedback may be handled through the physician's own feedback procedure. If this applies to your situation, we will inform you accordingly. Should you prefer your feedback not to be processed through the physician's procedure, you can indicate this in the form below.
For more information about our feedback process and how issues are handled, please refer to our regulations.
Independent Support
If we are unable to resolve the matter together, you may contact an independent complaints officer through JaZorg (www.jazorg.nl) or submit your case to the ZKN Disputes Committee (www.zkn.nl/klachten).
We appreciate all feedback, as it helps us continuously improve the quality of care and service we provide.